Jeep #4 Report: AG’s Office Closes Complaint

The Virginia State Attorney General’s Office sent me a letter to inform me that they are closing my complaint against Dulles Motorcars. The irony of it all is that the reason they cited was the exact same reason I filed the complaint:  an “impasse” between me and the dealership.

The “impasse” was that the dealership [Dulles Motorcars (Jeep)] simply stopped communicating.

I had thought the AG’s office would do more than they did (serve as an additional post office between disputing parties). The Better Business Bureau does the same thing. My hope is that if the AG’s office receives enough complaints, they will act, and join the Federal Trade Commission and other AG offices in states across the country in protecting consumers from deceptive sales practices.

So this recent development leads me to the Question of the Day:  Where are consumers being protected?

It is the job of the office of attorney general to enforce state laws. So Question of the Day 2 and 3 and 4 are as follows:

  • What are Virginia’s laws regarding deceptive and unfair advertising and auto dealer fraud?
  • Are Virginia laws in line with the FTC or do they need to provide greater consumer protection?
  • How many complaints must the Virginia AG’s office receive before taking action against a car dealership? Is it 10 or 20 or 50?

See Virginia Consumer Protection Act

Note:  To see all blog posts related to the Jeep #4 drama, go to Categories, on the right, and click the 004a Jeep #4 report link. Or you can begin with Day 1 and read how it all began.

The slaves of the householder came to him and said, ‘Master, did you not sow good seed in your field? Where have the weeds come from?’

He answered, ‘An enemy has done this.’ His slaves said to him, ‘Do you want us to go and pull them up?’

He replied, ‘No, if you pull up the weeds you might uproot the wheat along with them.

Let them grow together until harvest; then at harvest time I will say to the harvesters, “First collect the weeds and tie them in bundles for burning; but gather the wheat into my barn.”’ — Matthew 13:27–30


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